Where can I obtain further information about my rights and assistance?
UNHCR partner (ASAM) counselling line – accessible from everywhere in Turkey 4444868
Directorate General of Migration Management hotline can be accessed through Alo 157
(Arabic speaking staff available).
The hotline numbers for UNHCR Turkey are as follows:
o (+90312) 405 80 66 (General counseling line) – For your questions related to
o (+90312) 405 81 27 (Syrian line) - For your questions related to protection (Available
every day after 10:00 AM until 17:30)
o (+90312) 409 7006 (Social counselling line) – For your questions about your well-being
o (+90312) 409 7005 (Solutions counselling) – For your questions about voluntary
repatriation or your questions on your resettlement case. If you have a file with
UNHCR, you may also check your results at sonuclar.unhcr.org.tr or
results.unhcr.org.tr. (Available every week on Thursday between 15:00-16:00pm)
Queries can also be sent by e-mail to TURAN@unhcr.org
Additionally, the following numbers could be helpful:
Ministry of Family and Social Policies (women and children at risk, elderly, persons with
disabilities, LGBTI, etc.) Call Center: 183 (Arabic speaking staff available)
Ministry of Health Call Center: 184
Ministry of Health: 444 4728 (Available in Turkish, English, Arabic)
Translation support by Danish Refugee Council (DRC): 444 7408 (Turkish and Arabic)
You may also approach UNHCR partners in the province where you are staying for further
information and counselling on your rights, services and assistance.